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An intelligent voice reaction system (IVRS) is a robotized voice bot that welcomes the callers and courses the calls dependent on the callers DTMF decision.

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IVRs explained as Interactive Voice Response System is an innovation that permits a PC created pre-recorded voice or progressively produced sound to help the guest on the best way to advance for a reachable arrangement.

Intelligent Voice Response System is the way to settle client questions in a problem free way. Endeavors post for proficient IVR specialist co-ops who further assist them with dealing with their activities and at the same time help to diminish the expense request, support calls and so forth to and from their organization. 

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ivr works

IVR is a PC produced voice that you hear when you call a client care number and you get alternatives like press 1 or press 2 to choose the ideal arrangement of administrations.

Intuitive Voice Response System assists with arranging the approaching calls relying on the qualities of the call and divert the client to the ideal answer.

DTMF (Dual Tone Multifrequency) is created when a client enters explicit numbers on his/her telephone’s keypad. Each key on the telephone cushion has a particular recurrence joined to it. So when a client settles on an IVR decision on his telephone, a specific recurrence is gone through the telephone lines to the IVR framework, which is additionally changed over to investigate which key was squeezed.

Contingent upon the key contacted by the client, a few errands are then steered which can be the following IVR data or call being directed to a specialist.

Cloud Telephony Features & Benefits

Call Announcement

Welcome your guests with custom declarations which you need your guests to listen anyplace in the Call Flow.

Multi-level IVR

You can design different offices and sub-divisions to worker your business needs.

Call Recording

Each call gets recorded and accessible for evaluating and preparing. Tune in and download whenever.

Working Hours

Courses call to specialists telephones or voice message dependent on time inclination.

Custom Hold Tune

Play an altered corporate jingle or a pre-recorded voice to your guests while you keep them on Hold.

Blacklisting

Square undesirable guest to focus on significant guests.

Call Forwarding

Make your clients converse with right Agent by sending calls to Mobile and Landline telephones.

Auto Reply SMS

Send Auto answer SMS to the guests to computerize the actual errands. Ex. Contacts, Plans, Bill Details.

Call Flow

Configuration Call Flow yourself with only a couple snaps and change it at whatever point you require.

Call Events and Alerts

Arrangement alarms available to come in to work occasions like Agent missing a call, wrong DTMF input, Etc,.

Call Log

Check the call log to see who called when for what. Access recorded voice and notes for each call.

Text to Speech

Use Text-to-Speech to give your Announcements more expert touch. T2S motor backings both English and Hindi.

Tacky Agent

Tacky Agent assists guests with arriving at a similar Agent each time they ring the business telephone.

Whitelisting

Empower just chosen guests to contact you by utilizing Whitelisting. Likewise, plan a different IVR menu for premium clients.

Incorporations

Coordinate with you most loved applications like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and some more.

Text to Speech

Use Text-to-Speech to give your Announcements more expert touch. T2S motor backings both English and Hindi.

Use Enterprises of IVRS ?

Process Automation


Book arrangements, input, audits, interviews utilizing IVRS. Computerize your business cycle.

To arrive at right Agents/offices


Arrive at right specialists and course calls to right divisions utilizing IVRS reducing time expense.

One Contact for Entire Business


Brand and advance your business with one contact number. Divert the clients dependent on topography, language, and divisions.

API’s & Webhooks



Incorporate IVRS with custom applications utilizing vigorous API’