IVR is a PC produced voice that you hear when you call a client care number and you get alternatives like press 1 or press 2 to choose the ideal arrangement of administrations.

Intuitive Voice Response System assists with arranging the approaching calls relying on the qualities of the call and divert the client to the ideal answer.

DTMF (Dual Tone Multifrequency) is created when a client enters explicit numbers on his/her telephone’s keypad. Each key on the telephone cushion has a particular recurrence joined to it. So when a client settles on an IVR decision on his telephone, a specific recurrence is gone through the telephone lines to the IVR framework, which is additionally changed over to investigate which key was squeezed.

Contingent upon the key contacted by the client, a few errands are then steered which can be the following IVR data or call being directed to a specialist.