At the point when you utilize a basic portable number as your business number then you miss the shrewd IVR framework and it is inclined to free numerous business requires the reasons like  “Out of inclusion region”, “Called party is occupied on other call”, “Beneficiary is on leave” or basically the “Recipient isn’t keen on accepting the calls”. 

With ITDigitalGrow, you will get a wise IVR framework, which settles on your decision stream more effective and your group more useful. A significant number of the assignments can be robotized or disseminated relying on the client’s info.

For instance, when a guest squeezes 1 the call will be sent to Sales, when squeezed 2 the call will be moved to Support. Likewise, in each choice call can be sent to different clients all at once or can be sent relying on the accessibility of the specialist. It can likewise be arranged to consequently make support ticket numbers or bring information from a CRM and report to the guest relying on the guest’s number.

Every one of the calls are logged naturally, framework can check the accessibility of the specialists and forward the calls dependent on that, send alarms on missed calls or even declare a “Working hours over” message over the call.